Refund Policy
At DomainTrips, we strive to provide high-quality digital products, including WordPress themes, plugins, audio files, video files, mockups, graphic designs, fonts, and other elements. We understand that sometimes our products may not meet your expectations. This Refund Policy outlines the terms and conditions for refunds on purchases made from our website.
General Refund Policy
- Digital Products:
- Due to the nature of digital products, all sales are final. We do not offer refunds for digital products once they have been downloaded or accessed, except as outlined below.
Eligibility for Refunds
- Non-Functioning Products:
- If a purchased digital product is defective or not functioning as described, you are eligible for a refund. Please contact our customer support team at support@domaintrips.com within 72 hours of purchase to report the issue.
- Our support team will work with you to resolve the issue. If the issue cannot be resolved within 72 hours from the time you reported the problem, you will be eligible for a refund.
- Duplicate Purchases:
- If you accidentally purchase the same product more than once, please contact our customer support team at support@domaintrips.com within 72 hours of the duplicate purchase. We will verify the duplicate purchase and issue a refund for the duplicate charge.
- Unauthorized Transactions:
- If you believe there has been an unauthorized transaction on your account, please contact our customer support team immediately at support@domaintrips.com. We will investigate the transaction and, if determined to be unauthorized, issue a refund.
Non-Refundable Situations
- Change of Mind:
- We do not offer refunds if you change your mind about a purchase after downloading or accessing the product.
- Compatibility Issues:
- It is your responsibility to ensure that the digital products you purchase are compatible with your system and software. We do not offer refunds for compatibility issues.
- Misuse:
- We do not offer refunds for products that have been misused, altered, or modified in any way after purchase.
Refund Process
- Requesting a Refund:
- To request a refund, contact our customer support team at support@domaintrips.com with your order details and a description of the issue. Please include your order number and any relevant information to help us process your request.
- Refund Approval:
- Our support team will review your request and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your payment provider’s policies.
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
Email: support@domaintrips.com
Thank you for choosing DomainTrips. We value your satisfaction and are here to help with any issues you may encounter with our products.
